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Privacy Policy

A legal disclaimer

Last updated: 02-12-2025

 

Super Dog Trainer (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

 

By using our website superdogtrainer.co.uk, booking our services, or contacting us, you agree to the terms in this policy.

 

 

 

1. Who We Are

 

 

Business name: Super Dog Trainer

Trading name: Super Dog Trainer

Location: Hampstead Heath area, London, UK

Email: TheSuperDogTrainerAdrian@gmail.com

 

We provide dog training, dog walking, behaviour support, and related services.

 

 

 

2. Personal Data We Collect

 

 

We collect the following information depending on how you interact with us:

 

 

Information you provide directly

 

 

  • Name

  • Email address

  • Phone number

  • Home address (where required for services)

  • Dog information (breed, age, behaviour, training needs, health or temperament notes)

  • Emergency contact details

  • Video footage from training sessions

  • Photos of your dog

  • Testimonials or feedback

  • Social media messages

  • Booking and service details

 

 

 

Payment Information

 

 

If you pay online, your payment will be processed by a third-party provider (e.g., card processor or bank). We do not store or process your card details ourselves.

 

 

Automatically collected data

 

 

Through cookies and analytics tools, we may collect:

 

  • IP address

  • Device information

  • Pages visited

  • Time spent on the website

  • Referral source

 

 

(See the Cookies section below.)

 

 

 

3. How We Use Your Personal Data

 

 

We use your data for the following purposes:

 

 

To deliver our services

 

 

  • Managing bookings

  • Providing dog training, dog walking, and behavioural support

  • Communicating with you about your dog’s training or appointments

 

 

 

For business operations

 

 

  • Customer support

  • Record keeping

  • Safety and behaviour history tracking

  • Improving our services and website

 

 

 

For marketing and promotion

 

 

  • Sharing dog photos or videos on our social media or website (with consent when taken on private property)

  • Sending updates or occasional offers (only if you consent)

 

 

 

For analytics

 

 

  • Understanding website performance

  • Improving user experience

 

 

 

 

4. Legal Bases for Processing (UK GDPR)

 

 

We process your personal data under the following legal bases:

 

  • Contract: to provide and manage the services you request.

  • Consent: for sharing photos/videos or using cookies that require permission.

  • Legitimate interests: improving services, maintaining business records, ensuring safety, and engaging in basic marketing.

 

 

 

 

5. Photo & Video Use

 

 

You confirm that:

 

  • We may photograph or film your dog during training.

  • We may share these images/videos on our website, social media, or advertising materials.

  • If filming/photography occurs on private property, we will ask for explicit consent before sharing anything publicly.

 

 

You may withdraw consent at any time by emailing us.

 

 

 

6. Cookies

 

 

We use a simple cookie notice to inform visitors that cookies are used for performance and analytics.

 

Cookies may be used for:

 

  • Google Analytics

  • Meta (Facebook/Instagram) tracking tools

 

 

We do not yet use advertising cookies, but we may add them in the future. If we do, this policy will be updated.

 

 

 

7. Third-Party Services

 

 

We may share data with trusted third parties who help us operate our business. These may include:

 

 

Analytics Providers

 

 

  • Google Analytics

  • Meta Pixel (Facebook/Instagram)

 

 

 

Payment Services

 

 

  • Bank transfer or alternative card processing services

    (We do not store card numbers.)

 

 

 

Cloud Storage

 

 

  • Google Drive — used to securely store client files and contact information.

 

 

These providers may store or process data outside the UK but must follow legal safeguards for international transfers.

 

We do not sell or share your data with third parties for their own marketing.

 

 

 

8. Data Storage and Retention

 

 

We keep client information for:

 

12 months after your last contact or service,

unless we are required by law to keep it longer.

 

Data is stored securely using Google services.

 

 

 

9. Children’s Privacy

 

 

We do not offer services to individuals under 18 years old.

We do not knowingly collect data from minors.

 

 

 

10. Your Rights Under UK GDPR

 

 

You have the right to:

 

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Withdraw consent at any time

  • Object to processing

  • Request data portability

  • Restrict certain types of processing

 

 

To exercise these rights, contact:

 TheSuperDogTrainerAdrian@gmail.com

 

 

 

11. Complaints

 

 

If you have concerns about how we use your data, you may contact:

 

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk

 

 

 

12. Changes to This Privacy Policy

 

 

We may update this policy periodically. The updated version will always be posted on this page with a new revision date.

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